Terms and Conditions

Return Policy

  • Returns are accepted within 14 days of delivery for a full refund provided that you have contacted us first.

  • To be eligible for a return, your item must be unused and unopened and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase
  • Opened and/or used items are not refundable.
  • All shipping costs are at the expense of the customer and will not be refunded. The original shipping cost will be deducted from the invoice total paid.

 

Warranty

  • These products are warrantied against manufacturer’s defects for a period of 1 year after purchase, with the exception of
  • The tires and inner tube are warrantied against manufacturer’s defects for a period of 90 days after purchase
  • Warranty only applies to product purchased through Ride the Glide, one of our dealers or affiliates. Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Products outside the warranty period
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, and submersion in water
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Products purchased from an non-affiliated seller
    • Flat tires (unless defect is proven)
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect

Liability

  • EUC NYC Inc is not liable for any damages related to incidents involving lithium-ion batteries. Read and closely follow the instructions that come with your device regarding charging and battery maintenance.  All of our devices are high quality, but there is still risk with any batteries, so use common sense.
  • EUC NYC Inc is not liable for any injuries related to incidents or accidents to the user or afflicted third-parties involving the use of any of the devices we sell. We promote safe use and always recommend wearing a helmet and protective gear while riding in addition to safe training practices.

Legal

Regardless of your decision to use or not use an alternative mode of transportation like our products, we strongly recommend that you always be safe and wear a helmet along with safety gear and reflective gear.  Abide by the rules and use common courtesy.  It will help you go a long way without drawing negative attention to yourself and perhaps an encounter with the authorities.

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